Privacy Policy

This Privacy Policy explains how Printercare365 (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you interact with our services, including when you:

  • Visit our website at https://printercare365.com or any page linking to this Privacy Policy
  • Contact us by phone, email, or online forms
  • Engage with us for sales, support, marketing, or service-related activities

By using our Services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our Services. For questions, contact us at service@printercare365.com.

SUMMARY OF KEY POINTS

  • What information do we collect? We collect personal information you provide, such as your name, phone number, email address, and mailing address.
  • Do we collect sensitive data? No, we do not collect or process sensitive personal information.
  • Do we receive data from third parties? No, we do not receive personal data from third parties.
  • How do we use your data? To provide and improve services, process requests, communicate with you, ensure security, and comply with legal obligations.
  • Do we share your data? Only in specific situations such as business transfers or legal requirements.
  • How do we protect your data? Through organisational and technical security measures.
  • Your rights: Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal data.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide

We collect personal information when you:

  • Request service or support
  • Submit forms
  • Contact us via phone, email, or our website

This may include:

  • Name
  • Phone number
  • Email address
  • Postal address

All information must be accurate and updated when necessary.

Information Automatically Collected

When visiting our website, we collect technical data such as:

  • IP address
  • Browser type and device information
  • Operating system
  • Country and general location
  • Website usage statistics

This is used for security, analytics, and improving user experience.

2. HOW DO WE PROCESS YOUR INFORMATION?

We use your information to:

  • Provide and manage our printer repair and maintenance services
  • Respond to enquiries and offer support
  • Process orders, returns, and service requests
  • Improve website functionality and security
  • Communicate updates, service changes, or promotional information
  • Comply with legal obligations

3. LEGAL BASES FOR PROCESSING (UK GDPR / GDPR)

We process your personal information only when legally allowed, including:

  • Consent – When you voluntarily submit information
  • Performance of a Contract – When needed to provide services
  • Legal Obligations – When required by applicable law
  • Legitimate Interests – For business operations, fraud prevention, and service improvement

You may withdraw consent at any time by emailing service@printercare365.com.

4. WHEN DO WE SHARE YOUR INFORMATION?

We may share personal information only when necessary, such as:

  • Business Transfers – In the event of a merger, acquisition, or sale
  • Legal Requirements – When required by law, court order, or government authority

We do not sell personal information.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep personal data only as long as needed to fulfil the purposes described in this policy, unless a longer period is legally required.
Once no longer necessary, your data will be securely deleted or anonymised.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use industry-standard technical and organisational measures to protect your data.
However, no online transmission is fully secure, and we cannot guarantee absolute protection against unauthorised access.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware of such data, we will delete it promptly.

8. YOUR PRIVACY RIGHTS

Depending on your location (e.g., UK or EEA), you may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability

To exercise your rights, contact us at service@printercare365.com.

9. DO-NOT-TRACK (DNT) CONTROLS

Our website currently does not respond to DNT signals due to lack of a standardised technology framework.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy as needed to remain compliant with laws and business practices.
The updated version will be posted with a revised date.

11. CONTACT INFORMATION

If you have questions or concerns about this Privacy Policy, you may contact us at:

Printercare365
Email: service@printercare365.com
Phone: +44 80 0707 4204
Address:
20 Wenlock Road
London
N1 7GU
United Kingdom